Key Account Manager Vacancy (Lending and Business) - Closed

Join the Team at Lidion Bank!

At Lidion Bank, we blend traditional banking values with modern, innovative solutions. We are committed to providing comprehensive financial services across a variety of industries, with a particular focus on technology and digital advertising.

The Key Account Manager (KAM) is responsible for managing and nurturing relationships with clients, ensuring a seamless customer experience while maximising client retention and growth. The role requires a strong understanding of the credit process to effectively collaborate with internal teams and provide strategic support to clients.

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Primary Responsibilities:
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Client Relationship Management

• Serve as the primary point of contact for assigned clients.

• Develop and maintain strong client relationships to enhance satisfaction and retention.

• Conduct regular check-ins with clients to understand their evolving financing needs.

• Address client concerns, escalations, and service requests promptly and effectively.

Onboarding & Account Setup

• Facilitate the smooth onboarding of new clients, ensuring they understand the process, terms, and system functionalities.

• Collaborate with Sales to ensure a seamless transition from sales to account management.

• Ensure all client documentation and agreements are correctly processed and maintained.

Collaboration & Internal Coordination

• Work closely with the Product Specialists and Credit Team to ensure risk assessments align with client expectations and business objectives.

• Provide client insights and feedback to the Sales Team to enhance service offerings and identify growth opportunities.

Portfolio Management & Growth

• Monitor client account performance, including funding utilisation and payment trends.

• Identify opportunities for upselling and cross-selling additional services.

• Proactively identify potential risks or changes in client behaviour and escalate concerns to the appropriate teams.

Reporting & Compliance

• Maintain accurate client records, reports, and performance tracking metrics.

• Ensure compliance with internal policies and external regulatory requirements.

• Assist in the preparation of management reports regarding client activity, risk exposure, and growth opportunities.

trajectory.

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‍Core Competencies:

• Strong relationship-building and communication skills.

• Solid understanding of General Banking Solutions particularly factoring and working capital solutions.

• Ability to analyse financial data and client risk profiles.

• Problem-solving mindset with the ability to navigate complex client situations.

•Team player with the ability to work cross-functionally.

• Proficiency in CRM software and Microsoft Office Suite.

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‍Education and Experience:

• Bachelor’s degree in finance, Business Administration, Economics, or a related field.

• Minimum of 5 years of experience in client relationship management, preferably within the factoring, banking, or financial services industry.

• Experience working with SMEs and corporate clients in a B2B setting especially within Europe is a plus.

‍Employee Centric Benefits at Lidion Bank

Lidion Bank's Employee-Centric Benefits Scheme provides a personalized annual package, encompassing gym memberships, parking, food plans, mobile expenses, various insurances, and travel. It also includes unique perks like hobby contributions, paid volunteer days, and pet care, all designed to offer meaningful benefits to every team member.

Personal Development

Each member of the Lidion Bank team has the opportunity to access Udemy Business entirely free of charge (subject to change). This initiative underscores Lidion Bank's commitment to fostering a culture of continuous learning and professional growth. Recognizing the importance of ongoing education, Lidion Bank also allows specific hours every month for employees to explore the range of courses that are not just directly related to their current roles but also those that align with their career and personal aspirations.

‍Embark on this Exciting Journey with Us

At Lidion Bank, we don't just offer jobs; if you have the skills, passion, and drive, we invite you to join our team and help shape the future of banking. Send your CV today at : hrm@lidionbank.com

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