Client Relations Manager
Join the Team at Lidion Bank!
At Lidion Bank, we blend traditional banking values with modern, innovative solutions. We are committed to providing comprehensive financial services across a variety of industries, with a particular focus on technology and digital advertising.
The Client Relations Manager oversee the day-to-day operations of the Client Relations team, ensuring high levels of client satisfaction and operational efficiency. This role focuses on managing client inquiries, supporting key relationships, and contributing to the implementation of client service strategies and improvements.
Position: Client Relations Manager
Primary Responsibilities:
• Supervise the Client Relations team to maintain effective and professional communication with clients.
• Act as the initial escalation point for client-related matters, providing guidance and support to resolve issues promptly.
• Ensure timely and accurate responses to client inquiries, requests, and concerns in line with established SLAs.
• Foster collaboration with internal teams, including sales, finance, and operations, to address client needs effectively.
• Support the identification of opportunities for additional banking services and solutions in collaboration with senior leadership.
• Monitor client satisfaction through feedback collection and reporting, suggesting areas for improvement in service delivery.
• Manage the resolution of client issues to minimize impact on relationships, escalating complex issues to senior management when necessary.
• Assist in the development and implementation of strategies aimed at enhancing client retention and satisfaction.
• Prepare and maintain regular reports on client activities and team performance for senior management review.
Core Competencies:
• Strong client-focused mindset, with a proactive approach to understanding and addressing client needs.
• Effective leadership skills with the ability to guide and motivate a team.
• Strong organizational skills, capable ofmanaging multiple tasks and deadlines.
• Excellent communication and interpersonal skills for building trust and maintaining positive client relationships.
• Problem-solving abilities to address clientissues promptly and effectively.
• Attention to detail and commitment tomaintaining confidentiality in all interactions.
Education and Experience:
• Bachelor’s degree in business administration ora related field.
• Minimum of 3 years of experience in aclient-facing role within a Bank, financial institution, or CSP, with somesupervisory experience preferred.
• Familiarity with CRM systems and clientfeedback mechanisms is an advantage.
• Proven ability to build and maintain clientrelationships in a professional environment.
Employee Centric Benefits at Lidion Bank
Lidion Bank's Employee-Centric Benefits Scheme provides a personalized annual package, encompassing gym memberships, parking, food plans, mobile expenses, various insurances, and travel. It also includes unique perks like hobby contributions, paid volunteer days, and pet care, all designed to offer meaningful benefits to every team member.
Personal Development
Each member of the Lidion Bank team has the opportunity to access Udemy Business entirely free of charge (subject to change). This initiative underscores Lidion Bank's commitment to fostering a culture of continuous learning and professional growth. Recognizing the importance of ongoing education, Lidion Bank also allows specific hours every month for employees to explore the range of courses that are not just directly related to their current roles but also those that align with their career and personal aspirations.
Embark on this Exciting Journey with Us
At Lidion Bank, we don't just offer jobs; if you have the skills, passion, and drive, we invite you to join our team and help shape the future of banking. Send your CV today at : hrm@lidionbank.com